Artificial Intelligence in our lives: are you ready for the work revolution?

Artificial intelligence has become deeply ingrained in our daily life. Today it’s used in robotics, eCommerce, healthcare and not only. It already allows machines to complete various human tasks, from driving automobiles to providing virtual assistance. One of the most popular examples of how any of us might use AI every day is a voice assistant (Siri, Alexa and others) that you can speak to.

The most impressive demonstration at Google’s I/O conference 2018 was a phone call to book a haircut. It wasn’t made by a human, but by the Google Assistant, which did a surprisingly good job of asking the right questions, pausing in the right places, and even adding “mmhmm” in speech for realism. It’s a huge technological achievement for Google, but it also makes us think about social challenges and our nearest future.

Cherlynn Low, who was testing this system and talked with a Google Assistant as a restaurant manager, thinks that Google shouldn’t do away with the disclaimer. Also, she wonders, when both parties on the call are aware that one of them is a robot, do we need to keep up the polite pretense? Can we get down to business and do away with the weirdness that is this enforced politeness?

But what will happen with our job duties if AI and robots don’t just collaborate with us, but also replace our workplaces? A 2018 survey from BrightEdge Research reports that AI is seen as a “next big trend” in marketing. More votes received only ‘consumer personalization’ which actually requires AI to accomplish at scale. Moreover, a new survey by PwC predicts that AI and automation could replace up to 38 percent of jobs.

Potential jobs at high risk of automation by UK industry sector:

This statistics may seem horrendous and make people think that AI and the Internet of Things will make millions of workers all around the world (not only in the UK) lose their jobs. But there’s nothing to be alarmed about. Gartner (a global research and advisory company) says that AI will create 2.3 million jobs by 2020 while eliminating 1.8 million. Modern companies should not only focus on numbers. With each investment in AI-enabled technologies, they must take into consideration what jobs will be lost, what jobs will be created, how workers should collaborate with others and make decisions, and what skills we need to develop first.

Here, we choose for you 5 job skills of  the future that will not be replaced by AI (according to a modern technological development):

  1. Emotional Intelligence. Recognize your emotions and realize how they affect people around you.
  2. Critical thinking. The main advantage of this skill is identifying and solving problems systematically rather than by instinct.
  3. Dreaming and imagination. Science has shown that imagination stimulates brain function. It literally expands the mind as it encourages connections between so many areas within the brain. 
  4. People management (or HR management). People aren’t easy to quantify and control. We all have our individual opinions, dreams, and weaknesses. Now its impossible to imagine that a robot can inspire, build and feel the team.
  5. Complex problem-solving skills. Humans learn how to solve simple problems from a very early age. And as a person goes through life, problem-solving skills are refined, matured and become more sophisticated.

Emotional intelligence makes us stay humans, empathize, listen, and connect. It is the core of any team. Team members with low emotional intelligence are hard to work with, hard to adapt. Robots will develop some sort of emotional intelligence only to keep up with us, not to compete with us. My faith in humans is endless, we will remain as the centre of the world.

Leave a comment